Annual Maintenance Plan Features
(Click here to purchase RMS Annual Maintenance plans.)
- All product enhancements: Customers on a plan will receive all major version releases and minor updates and point releases released during their enrollment. For Store Operations, that includes the upcoming functionality being released this fall in the service pack as well as version 2.0 scheduled for the fourth quarter of calendar year 2005.
- All service packs and fixes: Store Operations customers can expect the new service pack being released this fall.
- Access to CustomerSource, our secure, password-protected site for Microsoft Business Solutions customers. With this site, customers can: Search a technical database with Q&A and how-to articles _ saving the time and cost of requesting assisted support. NEW! Download more than 100 reports and receipts from the Microsoft Retail Management Reports Library. Each template _ for example Detail Sales Reports and Receipts - could save a customer a minimum of three or four hours of time. Make suggestions for new features for the Microsoft Retail Management product via the Product Advisory Board Survey and the Global Suggestion Database. Many product improvements and new features come directly from suggestions customers make.
- Unlimited online support through Managed Newsgroups: These online forums ensure customers can get virtually unlimited answers to their technical questions. Customers can collaborate with other customers to learn about their solution and solve technical issues _ gaining from the collective experience of the community. If questions aren't answered by other customers within two business days, a Microsoft Business Solutions support engineer will provide an answer. Customers will need to register their users by visiting CustomerSource > My Account > Account Information > Product & Service Summery > Managed Newsgroup User Maintenance so support engineers can recognize their e-mail addresses and respond when needed. For more information on public and managed newsgroups, click here.
- Two Online Training Subscriptions: Two users can access the Foundation Library of Microsoft Business Solutions Online Training. This eLearning option helps customers learn the ins and outs of their business software through self-directed tutorials. This benefit serves as a tool so customers can train employees in a more structured, thorough way _ enabling users to become more efficient and satisfied with the software. Customers can access the Foundation Library on CustomerSource via any PC with Internet access. The Store Operations tutorial is 106 minutes in length.
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