Flex 5-Pack Support

Click here to purchase Flex Support.

Customers enrolled in a service plan: $300.00
Customers not enrolled in a service plan: $450.00

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Flex Service Plan Brochure

Flex 5-Pack Support provides you with greater responsiveness, the convenience of an advanced purchase, and an even more affordable way to receive support from Microsoft Business Solutions.

• Receive a three-hour guaranteed response time on both telephone and electronic** support requests.
• Flex 5-Pack Support incidents expire one year from the date of the purchase of the package.
• If you are enrolled in the Standard A Plan or Enhancement Program, you'll receive a discount on Flex 5-Pack Support.

Flex Per-Incident Support

Click here to purchase Flex Support.

Customers enrolled in a service plan: $65.00
Customers not enrolled in a service plan: $95.00

Flex Per-Incident Support provides you with convenient access to support assistance on an as-needed basis.

• Receive an eight-business-hour response time on both telephone and electronic** support requests.
• Flex Per-Incident Support can be purchased with a credit card when requesting support assistance from Microsoft.
• If you are enrolled in the Standard A Plan or Enhancement Program, you'll receive a discount on Flex Per-Incident Support.

**Service plan enrollment and CustomerSource access is required to submit support incidents electronically.