Support Solutions from The Jaquay Group

Choose from any of the categories below for more information on your support options.

Support From the Jaquay Group

We offer 24x7 support for our customers with a 2-hour guaranteed phone response. Our support staff can be reached toll-free at 1-866-531-8559 or locally at 419-531-8559.

We offer telephone and Internet-based support on a per-incident basis. The cost of an incident is $25.00 per incident up to 15 minutes and $18.75 per each additional 15 minutes billed in 15 minute increments. We require a valid credit card to open a support incident. Your credit card will be billed at the end of your support call. This alternative provides the assurance of having an expert work with you directly on the issue at-hand to solve your problem efficiently and effectively.

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Microsoft Support for Microsoft Retail Management

Business Critical Support

Microsoft Retail Management System customers using the most current version of the software are eligible for business critical support at no charge during Microsoft Business Solutions business hours.

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Flex Support

If the incident is not business critical, if the issue is business critical but the customer is not using the latest version of the product, or if the issue is not a confirmed quality problem with the software, the customer will be charged for the incident. Flex Per-Incident Support is U.S. $65 if enrolled in an annual service plan and U.S. $95 for customers without an annual service plan.

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RMS Annual Maintenance Plans

Keep your MS Retail Management software up-to-date, receive discounts on Flex Support, and gain access to online support and training with annual maintenance plans.

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Microsoft Retail Management Store Operations Annual Service Plan